Hire World-Class, High Performing, Vetted Administrators.
Cut Labor Costs by 70%

Chlarence is a detail-oriented Virtual Assistant and Project Management professional with over 7 years of experience supporting administrative operations, project coordination, customer service, and remote team collaboration. His background reflects strong exposure to fast-paced remote work environments where he managed executive support tasks, project tracking, documentation, reporting, and customer communications. He has worked across the technology/SaaS, financial technology, and telecommunications support industries, giving him a well-rounded foundation in operations, client support, and process coordination.

Work Experience + Education + Certifications and Trainings

• Has 7+ years of relevant experience in virtual assistance, project coordination, executive administrative support, customer service, dispute analysis, and remote operations.
• Worked in the technology/SaaS industry as a Project Manager / Virtual Assistant, handling:
  • Executive calendar management
  • Email and inbox management
  • Meeting and travel coordination across multiple time zones
  • Jira ticket creation and tracking
  • Project documentation and reporting
  • QA support and process improvement
  • Remote team coordination across 3 countries
• Worked in the financial technology / digital payments industry as a Security & Account Specialist / Dispute Analyst, handling:
  • Account-related concerns
  • Dispute investigation and claims processing
  • Fraud-related transaction review
  • Customer communication via phone and email
  • Compliance-based documentation
• Worked in the telecommunications / BPO customer support industry as a Customer Support & Sales Specialist, handling:
  • Technical and billing support
  • Customer issue resolution
  • Sales support
  • CRM documentation
  • Quality and customer satisfaction targets
• Completed a Bachelor of Science in Computer Science.
• Certifications and trainings include:
  • Google Workspace Certification, 2023
  • Project Management Fundamentals, 2022
  • Customer Service Excellence, 2021

Career Highlights / Relevant Projects

• Managed 100+ emails daily and maintained a 98% response rate within 24 hours, showing strong inbox management, prioritization, and follow-through.
• Created and tracked 500+ project tickets using Jira, maintained accurate documentation, and helped ensure 95% on-time delivery of tasks.
• Prepared reports, spreadsheets, and project trackers using Excel and Google Sheets, contributing to a 30% improvement in team efficiency.
• Maintained an internal knowledge base using Confluence, helping reduce onboarding time for new team members by 40%.
• Supported QA testing and workflow improvement initiatives, contributing to a 25% reduction in processing errors.
• Resolved 50+ complex account-related concerns daily in the financial technology industry with 99.5% accuracy.
• Investigated disputes and processed claims involving $500K+ in fraudulent transactions.
• Achieved 120% of sales targets and maintained 95% quality scores in a telecommunications customer support role.
• Recognized as a Top Performer for 6 consecutive quarters based on customer satisfaction and resolution rates.

Skill Proficiency + Tech / Software Proficiency

• Strongest relevant skills:
  • Executive administrative support
  • Project coordination
  • Email and calendar management
  • Data entry and record keeping
  • Report and spreadsheet preparation
  • Documentation and file organization
  • Customer communication
  • Remote team coordination
  • Quality assurance support
  • Process improvement
  • Time management
• Project management and documentation tools:
  • Asana
  • Jira
  • Trello
  • Monday.com
  • Confluence
• Office and reporting tools:
  • Google Workspace: Docs, Sheets, Drive, Gmail, Calendar
  • Microsoft Office: Word, Excel, PowerPoint, Outlook
  • Excel Pivot Tables
  • Google Sheets
  • Data visualization and report generation
• Communication and collaboration tools:
  • Slack
  • Microsoft Teams
  • Zoom
  • Google Meet
  • Skype
• CRM and customer support tools:
  • Salesforce
  • Freshdesk
  • Zendesk
  • HubSpot
• Productivity tools:
  • Airtable
  • Notion
  • Calendly
  • Canva
  • Zapier

• Accounts Receivable (AR) – invoice generation, aging reports
• Accounts Payable (AP) – bills processing via platforms like bills.com
• Monthly and weekly bank reconciliations
• Business Activity Statements (BAS) and sales tax reporting
• Preparation and analysis of Profit and Loss Statements
• Payroll management

• Proficient in QuickBooks (Desktop & Online) – rated 8/10 in proficiency.
• Regular user of Excel/Spreadsheets for financial reporting – comfortable creating basic reports with annotations.
• Experienced in using CRM tools (e.g., ServiceTitan) and adapting to new systems.
• Familiar with Hubstaff and Time Doctor for productivity tracking.

• Construction supplies (as in-house bookkeeper in a corporate setting)
• HVAC services and service-based businesses through U.S. and Australian accounting firms
• Exposure to food export industry, specifically relevant to the current client setup

• Liezel has accumulated approximately 8 years of administrative and financial support experience, primarily within office-based and local Philippine companies, with a brief stint in remote international work.
• Her experience spans both administrative operations and basic accounting/bookkeeping functions
• She is available to start immediately.

• Handled logistics-related responsibilities for a telecommunications company, including deployment of technician vehicles, fuel monitoring, inventory of tools and materials, and operations support.
• Oversaw monthly branch budget preparation, including data entry of expenses and submission of replenishment requests.

• Performed accounts receivable tasks for a U.S.-based client on a project basis, including checking bills, issuing invoices, and ensuring data accuracy before dispatch.
• In prior local roles, handled data entry, ledger updating, and daily cash reconciliation for loans and collections.
• Familiar with basic auditing practices, ensuring the correctness of entries and accounting documents.

• Communicated regularly with external suppliers (e.g., vehicle leasing, fuel companies) regarding billing concerns and rental contracts.
• Experience in customer support via email, with growing confidence in taking and making business calls.

• Comfortable with Microsoft Excel (rated 9/10) – has used advanced formulas and generated reports.
• Used SAP in a logistics setting.
• Basic familiarity with Google Workspace tools.

Ning is a skilled virtual assistant with over a year of experience in lead generation, administrative support, and strategic outreach. He demonstrates a clear understanding of prospecting workflows and a structured approach to relationship building. His strong communication skills, adaptability, and interest in niche industries make him a promising candidate for roles involving outreach and business development.

• Over a year of hands-on experience in lead generation and outreach, including CRM use (Apollo AI) to mine and qualify leads based on engagement and relevance.

• Managed and organized lead databases using Google Sheets, including key contact details and communication history for transparency and collaboration with clients.

• Demonstrated initiative by crafting outreach emails using ChatGPT, refining the output to maintain professionalism and a human tone.

• Experienced in preparing meeting briefs, scheduling calls via Calendly, and handling follow-ups to convert interested leads into viable partnerships.

• Showed strong adaptability and a proactive learning mindset toward new industries—particularly open to gaining knowledge in wellness, spirituality, and human design.

• Apollo AI – Used for scraping leads, evaluating quality, and managing outreach flow.

• Calendly – Familiar with scheduling and coordinating meetings between clients and leads.

• Google Sheets – Primary tool for lead tracking and database management.

• ChatGPT – Utilized to craft and refine outreach messages with a personalized tone.

• LinkedIn & Facebook – Used for lead sourcing and background verification of potential partners.

• Notion – Basic usage as a note-taking tool, open to deeper adoption if needed.

• Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
• Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.

Ning is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

Yolanda is a proactive and people-focused Lead Generation and Strategic Outreach Assistant with relevant experience in client engagement, database management, and email/DM outreach. She has supported industries such as real estate and offshoring services, and is now excited to contribute to the wellness and personal development space. Her thoughtful approach to lead qualification and follow-ups, combined with her adaptability and strong communication style, make her a promising fit for outreach roles requiring both empathy and strategy.

• Conducted lead generation and strategic outreach for real estate investors, wholesale buyers, and offshoring clients—creating personalized emails and DMs to secure collaborations and virtual assistant partnerships.

• Successfully managed lead lists using tagging and prioritization strategies, ensuring timely follow-ups and organized outreach pipelines.

• Delivered customer-centric communication by adjusting message tone and structure based on the recipient’s needs and industry, using tools such as AI-assisted drafting to maintain professionalism and warmth.

• Engaged with Australian and U.S.-based clients in previous roles, showcasing cultural familiarity and strong written and verbal communication.

• Demonstrated interest in wellness and human-centric businesses, expressing both a personal and professional alignment with the client’s values and audience.

Skill Proficiency: Lead research, outreach messaging, follow-up cadence, lead list management, client communication, meeting brief preparation, inbox coordination, and calendar scheduling.

Tech / Software Proficiency: Calendly (basic use), Gmail, Google Workspace, Facebook outreach, LinkedIn (basic familiarity, open to training), AI writing tools (e.g., ChatGPT), and basic CRM functions.

She is available to start immediately. 

Predictive Index Behavioral Profile: Guardian

Strongest Behaviors: 

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

• Throughout her career, Diane has worked as a Customer Service Representative in various organizations within the business process outsourcing (BPO) industry, specializing in customer relations, dispute resolution, and payment reconciliation.
• Her most recent role at a healthcare services BPO involved assisting hospitals with missing credits, reconciling duplicate payments, and processing credit memos.
• Prior to this, she developed expertise in handling escalated complaints, resolving billing issues, and ensuring customer satisfaction in other BPO environments.
• Her proactive approach to problem-solving, strong communication skills, and ability to handle complex customer concerns highlight her adaptability and efficiency in a fast-paced industry. 
• She is avaiable to start immediately.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

Diane is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.

• Her early career focused on providing technical support for consumer electronics such as cameras, camcorders, and CRT televisions, where she handled device troubleshooting, warranty verification, and customer education.
• For the past 10 years, she worked within a financial institution where her customer service and support experience was further refined, although in a less technical scope.
• Additionally, she held part-time roles in virtual assistance and lead generation, showing flexibility and the ability to adapt to varied support functions.
• She emphasized the importance of empathy, de-escalation, and simplifying technical explanations to ensure clarity for non-technical users.
• Her responses highlighted practical troubleshooting strategies, active listening, and customer reassurance—skills highly relevant to the technical support representative role.
• She is able to start immediately.

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

Cherie is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.

Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, will develop a high level of expertise in their own work and will be critical of mistakes made by themself or others. Takes the work and responsibilities very seriously and expects others to do the same.

Reina presents herself as a well-rounded professional with a strong foundation in customer service and extensive experience in human resources. While she spent the last 10 years in HR and talent acquisition, she also brings nearly four years of direct experience in customer service—handling both inbound and outbound calls, as well as email support. Her background in communication-heavy roles enables her to transition effectively into a customer-facing VA position.

Relevant Experience:

• She previously worked in the BPO industry, notably handling a financial account (PayPal) where she supported customer concerns and engaged in upselling activities.
• She demonstrated familiarity with high-volume customer interaction, managing up to 60–80 calls per day.
• She also cited experience dealing with UK-based clients, showcasing her ability to handle international accounts and more complex client-facing interactions.
• Despite her long-term HR background, Reina displayed a strong interest in returning to a customer service role, noting her enjoyment in engaging with people and delivering resolutions.
• She is familiar with email management, multitasking across platforms, and has previously dealt with service recovery situations, providing examples of de-escalating concerns and converting cancellations into retained users.
• Her proactive approach—such as suggesting outbound calls and promotional offers for non-responsive leads—aligns well with the nature of the client’s needs in managing bookings and customer queries in a timely manner.
• She is able to start immediately.

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

Reina is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Reina Leonor, who takes responsibilities very seriously.

Ann has seven years of professional experience across industries such as food and beverage, construction and building, beauty and health, financial services, and real estate. With four years dedicated to the construction and building sector, Ann has demonstrated expertise as an Executive Assistant, handling responsibilities such as basic payroll, invoicing, and administrative support. She is well-versed in tools like QuickBooks, Asana, and Canva, and has supported international clients, particularly in Canada.

1. Industry-Specific Experience:
2. Construction and Building (4 years): Extensive experience supporting commercial building projects, including handling basic payroll, invoicing, and client communication.
3. Building Documentation: Experience as a Liaison Officer for permit applications and other construction-related documents.

4. International Client Support:
5. Worked directly with Canadian clients, facilitating communication and addressing project requirements.
6. Proficient in managing building documentation and stakeholder communication.

7. Administrative Expertise:
8. Proficient in managing QuickBooks for payroll and invoicing.
9. Skilled in organizing schedules, managing emails, and preparing necessary documents for clients and projects.

10. Versatility:
11. Has worked in diverse industries, adapting quickly to varying business needs.
12. Additional skills in social media management, graphic design, and email marketing provide added value.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

Behavioral Summary

Judy Ann is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Judy Ann, who takes responsibilities very seriously.

Ann has seven years of professional experience across industries such as food and beverage, construction and building, beauty and health, financial services, and real estate. With four years dedicated to the construction and building sector, Ann has demonstrated expertise as an Executive Assistant, handling responsibilities such as basic payroll, invoicing, and administrative support. She is well-versed in tools like QuickBooks, Asana, and Canva, and has supported international clients, particularly in Canada.

1. Industry-Specific Experience:
2. Construction and Building (4 years): Extensive experience supporting commercial building projects, including handling basic payroll, invoicing, and client communication.
3. Building Documentation: Experience as a Liaison Officer for permit applications and other construction-related documents.

4. International Client Support:
5. Worked directly with Canadian clients, facilitating communication and addressing project requirements.
6. Proficient in managing building documentation and stakeholder communication.

7. Administrative Expertise:
8. Proficient in managing QuickBooks for payroll and invoicing.
9. Skilled in organizing schedules, managing emails, and preparing necessary documents for clients and projects.

10. Versatility:
11. Has worked in diverse industries, adapting quickly to varying business needs.
12. Additional skills in social media management, graphic design, and email marketing provide added value.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

Behavioral Summary

Judy Ann is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Judy Ann, who takes responsibilities very seriously.

Reylina brings over 12 years of professional experience in administrative support and inventory management, primarily within the trading industry. Throughout her tenure, she has advanced through progressively responsible roles—from Inventory Auditor to Consignment Admin/Supervisor, and eventually serving as Consignment/Operations Manager. In these roles, she gained extensive hands-on experience managing inventory audits, validating large volumes of data, resolving discrepancies, and preparing detailed reports for internal review.

Her most recent responsibilities included overseeing administrative workflows and ensuring the accuracy of data across multiple branches. She worked extensively with enterprise systems such as SAP and QuickBooks, where she managed the end-to-end process of downloading data from internal CRMs, validating it, and uploading it into SAP with precision and attention to detail. Beyond her technical duties, Reylina also supported customer service operations by responding promptly to client emails and phone inquiries, managing invoicing, and coordinating with internal teams to ensure timely resolution of requests.

Reylina’s educational foundation is equally commendable—she holds an Associate Degree in Health Science Education and was a consistent academic achiever, earning awards such as Dean’s Lister and a scholarship recipient. Her well-rounded experience and commitment to professional growth make her a strong fit for roles requiring accuracy, reliability, and administrative efficiency.

1. Career Highlights / Relevant Projects

• Oversaw day-to-day operations and directed the activities of inventory auditors across multiple consignment branches.Played a key role in improving audit accuracy and efficiency by developing and implementing departmental policies and standards.
• Experienced in high-volume data transactions—processing 100 to 150 uploads weekly—indicating a high level of task management and accuracy under pressure.
• Demonstrated strong time management skills, juggling multiple responsibilities simultaneously including QuickBooks entries, customer service, and data uploads.

2. Skill Proficiency + Tech / Software Proficiency

• Skill Proficiency: Proficient in data entry and management, audit reporting, and CRM navigation. Excellent written and verbal communication skills; responsive and professional in handling customer inquiries and internal correspondence.
• Tech / Software Proficiency: Strong command of Microsoft Office tools (20+ years experience), Google Workspace (Docs, Sheets), and familiarity with project management platforms such as Trello and Monday.com. Experienced with industry tools including SAP and QuickBooks; while not yet using NetSuite professionally, she has proactively studied it to expand her toolset.

She can start Immediately

Predictive Index Behavioral Profile: Scholar

Strongest behavior:

• Strongly formal and reflective; a cool, sometimes withdrawn person who’s often deep in thought. Very skeptical of new people, requires substantial “proof” to build trust in someone.
• Extreme precision, sometimes perfectionistic; strong follow-through to ensure tasks are completed exactly in accordance with quality standards.
• Nearly exclusive focus on technical, rather than social issues. Very disciplined, specific thinking about what needs to be done, how to do it perfectly, and how to avoid pitfalls. Makes and checks an execution plan that is followed literally.

Behavioral Summary:

• Reylina is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.
• This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure

Reylina is an experienced operations and customer support professional whose career trajectory reflects her commitment to operational excellence, client relations, and team leadership within the construction materials and retail industries. 

• Over 12 years of relevant work experience primarily in construction materials and retail industries.
• Key areas of expertise includes
• Operations management and branch support
• Inventory and logistics coordination
• Customer service handling and telemarketing
• Team supervision and auditing management

Cian is a seasoned recruitment professional with nearly 12 years of progressive experience, 10 of which have been in leadership capacities. His background is a unique blend of hands-on talent acquisition, client success, and recruitment strategy across diverse global industries.

• Extensive background in recruitment strategy, sourcing, and end-to-end talent acquisition for mid- to executive-level roles
• Hands-on experience recruiting for industries such as technology, healthcare, manufacturing (including tech, automation, and agricultural sectors), education, architecture, construction, logistics, and pharmaceuticals
• Worked with clients from the Asia-Pacific region (Southeast & East Asia), Europe, the Middle East, and North America
• Successfully closed roles across the entire spectrum—from individual contributors to enterprise-level decision-makers
• Implemented strategies to expand candidate pipelines by persuading clients to consider talent from adjacent industries, particularly in the logistics and manufacturing domains
• Cian is available to start immediately

Skill Proficiency + Tech / Software Proficiency:

• ATS & CRM Tools: iCIMS, SuccessFactors, Zoho Recruit, Salesforce, Bullhorn, Monday.com, CTC, CareerOne, NavSys
• Sourcing Platforms: LinkedIn Recruiter, JobStreet, Indeed, Founded, Seed, BetterTeams, Facebook, GitHub (for tech roles)
• Office & Collaboration Tools: Google Workspace, Microsoft Office

Strongest Behaviors:

• Task-focused and highly analytical, with a drive to identify and resolve technical or system inefficiencies
• Operates independently with a strong sense of personal accountability and goal orientation
• Highly precise, detail-oriented, and disciplined, with a preference for deep follow-through and quality standards

Behavioral Summary:
Cian demonstrates a disciplined, results-oriented personality grounded in objectivity and technical acumen. He brings a data-driven, precise approach to his work and excels when allowed the freedom to develop creative solutions based on his expertise. Socially reserved but assertive, Cian is direct in communication and prefers environments where he can focus on execution over small talk. He sets high personal standards, is proactive in overcoming challenges, and avoids risk when lacking sufficient data, always striving for the most accurate solutions.

• Candidate has a total of 3 years experience as a Virtual Assistant handling social media, accounting and administration.
• Her primary skills:  Canva (10/10), Excel (8/10), social media management
• Additional Skills: Basic WordPress, familiarity with Wix and Strikingly, basic invoicing and billing
• Development Goals: Plans to enhance skills with upcoming courses in bookkeeping and SEO