John Lester finished Senior High School with the strand Computer System Servicing. He has been working for 4 years handling and performing role as Customer Service Representative under these companies - Concentrix, Support Zebra and Teleperformance. He has catered international clients.
He was exposed and proficient to the following Skills:
- Management Skills
- Creative
- Critical Thinking
- Leadership Skills
- Communication Skills
- Customer Service
- Technical Support
- Sales
He has experience as Customer Service Representative with 2 companies for 2 years and 6 months. Responsible in providing excellent customer service in any concerns from the clients. On top of that he is also doing Technical Support and Sales tasks. Such as trouble shooting internet and routers, walking through in assessing client's computer, upselling and hard selling, process orders and doing outcall and inbound calls inviting clients to purchase products.
He has been an HR Specialist for 6 months. In charge in processing payroll, taxes, benefits and application of insurance in US clients.
John Lester can start ASAP and open for full time and part time roles.

Predictive Index Behavioral Profile - Operator

Strongest Behaviors
John Lester will most strongly express the following behaviors:

Unhurried and deliberate, stable and will do things using the established process. Dependable and consistent.
Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
Methodical, steady, and even-paced
Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

Behavioral Summary
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. John Lester has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well-thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, John Lester will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.

CUSTOMER SUPPORT

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