Louri has been working for 5 years as a Virtual Assistant/Account Manager, Technical Support, Back Office Support, and Team Lead.
She was a Cum Laude, Top Team Leader, and Top Agent for Technical Support.
She is knowledgeable in doing tasks like:
- Email Support
- Customer Support
- Technical Support
- Administrative Task
- Social Media Management
- Reporting
She is well versed in using tools and applications like:
- Excel(VLOOKUP’s, HLOOKUP, Pivot
- Canva
- Microsoft 365
- Google Applications
- Slack
- Social Media Platforms
As a Team Leader she has been tasked to do the following:
- Led and mentored a team, fostering a positive work environment and encouraging continuous improvement.
- Oversaw helpdesk support operations, ensuring timely and accurate resolution of technical issues, and meeting SLAs.
- Maintained high levels of customer satisfaction by providing excellent service and addressing user concerns professionally.
- Managed and coordinated the resolution of complex technical issues, ensuring effective communication among team members and relevant departments.
- Developed and maintained a comprehensive knowledge base to empower end-users and improve first-call resolution rates.
- Coordinated with cross-functional teams to ensure exceptional customer service delivery and continuous improvement.
- Created documentation and training materials to facilitate knowledge transfer and support.
She can start immediately.

Predictive Index Behavioral Profile - Maverick

Strongest Behaviors

Makes decisions and takes action, even with little proof confirming their decision. Confident in their own ideas and unimpressed with tradition.
Flexible approach to “the book” often bends the rules and does things their own way. An innovative, "outside the box" thinker who is undaunted by failure.

Relative persistence as goals are pursued; keeps at it even when problems pop up. Steady, slower to change.

Behavioral Summary

A very independent, confident, decisive, self-starter, intense and driving. This individual has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly.

Their drive is directed at getting the important things done. Competitive, ambitious and venturesome, they respond positively and actively to challenge and pressure, always sure of an ability to handle problems and people. This individual is outgoing and poised; a forceful, animated, communicator tending to be more authoritative than persuasive in style. They talk briskly, with assurance and conviction and are a stimulating influence on others, while being direct, determined and flexible.

ADMINISTRATIVE

Back-Office Administrators