Customer Service Duties:

Provide timely consumer service support to end-user of various product information (cost, availability, warranty, etc.) thru phone and email support
Assist consumers where to buy the products
Refer consumers to accredited installing companies to meet their unique design needs
Process replacement order requests in AS400/CRM to meet consumer satisfaction
Timely escalation to supervisor/manager for timely customer requests
Process refunds for online purchase whenever needed
Inform consumers regarding company policies and procedures when asked
Assist consumers on accurate product installation within standard information & specification
Delegate emails among the team
Daily, weekly and monthly reports generation to supervisor, operations manager and national sales manager

Project Management:

Order Processing Specialists