Hire World-Class, High Performing, Vetted Human Resources Personnels.
Cut Labor Costs by 70%

• Identifies hiring need, develops the position description and recruitment plan.
• Compiling data and generating reports for management.
• Assisting with basic financial tasks, such as invoicing and expense tracking..
• Providing administrative support for business projects.
• Manages Clickup, Clockify and Xero Dashboard.

• Responsible for comprehensive process documentation, ensuring that all procedural details are accurately captured and organized.
• Submit final packaged documentation that includes high-resolution photos, enhancing the visual appeal and clarity of the information.
• Additionally, compile full documentation reports of workshops, providing detailed accounts of activities, discussions, and outcomes. These reports serve as valuable resources for stakeholders, offering insights and thorough records of each event.
• Ensures that all materials are polished, professional, and informative, supporting organizational transparency and continuous improvement.

• Assists in field training, follow-up and network of the other churches and organizations 
• Hosts guests, facilitates logistics and oversee the stay of the guests for the duration of visit.
• Reviews the performance of missionaries and ministry team.
• Plans and arranges events for Awana and other public relations 
• Manages all communication flow.
• Assists the Country Director in the development of fund raising resources, presentation collateral (flyers, brochures), promotional materials.
• Conducts the hiring process and interview of applicants.
• Visits, assesses and make recommendations of the office and field.
• Creates bi-monthly newsletter and process documentations.

• Took supervisor calls and product specific question from the teammates.
• Identified behaviors and coached employees to be outstanding performers.
• Encouraged and developed teamwork among others and themselves.
• Managed delivery of customer and employee satisfaction and achieved client goals.
• Ensured quality guidelines and performance metrics are adhered to
• Monitored calls and metrics, provided feedback, coaching, and reporting on data.
• Audited, coached, and trained Customer Service Representatives.
• Sourced candidates, screened and shortlisted applicants, and managed interviews.
• Collaborated with department heads to understand current and future staffing needs.

• Develop and prepare training curriculum and materials.
• Coordinate project logistics and timelines.
• Provide administrative and documentation support

• Collect payments on past due bills.
• Inform clients of overdue accounts and amount currently owed.
• Ensure all customer information is correct, including phone numbers and addresses.
• Set up repayment plans and new terms of sale. • Offer advice or refer customers to debt counselors.

• Inform clients of overdue accounts and amount currently owed.
• Ensure all customer information is correct, including phone numbers and addresses.
• Listen to customer's story and determine if debt can be collected .

• Coordinate and execute end-to-end recruitment process from sourcing through various platforms (e.g., LinkedIn, Jobstreet) to interview scheduling, exam monitoring, and background checks
• Collaborate with hiring and forecast managers to plan, design, and manage recruitment projects based on job qualifications and competencies
• Handle pre-onboarding processes including document preparation, compliance tracking, and organizing employee 201 files.
• Generate and analyze recruitment reports and perform other related administrative and reporting tasks.

• Supported senior management by preparing performance and compensation reports with actionable insights and recommendations for decision-making.
• Streamlined recruitment operations, including internal communications, confidential record management, job postings, candidate sourcing, and pre-screening processes.
• Led end-to-end talent acquisition efforts—from strategic sourcing and digital campaign planning to interviews, offers, and candidate counseling on benefits and culture.
• Built strong partnerships with colleges, recruitment agencies, and staffing firms; actively participated in career fairs and campus outreach for pipeline development.
• Contributed to recruitment strategy and innovation, identifying future talent needs, enhancing social media sourcing, and staying current through hands-on involvement.

• Manage end-to-end recruitment processes, including requisition planning, candidate sourcing, interview coordination, and pre-onboarding activities.
• Leverage multiple recruitment tools and platforms (e.g., LinkedIn, Jobstreet) and conduct market value research to support strategic hiring decisions.
• Collaborate with hiring and forecast managers to design and implement recruitment projects aligned with job competencies and organizational needs.
• Build partnerships with academic institutions to support internship placements and talent pipeline development.

• Oversee full-cycle recruitment including planning, sourcing, interviews, assessments, and pre-onboarding processes.
• Develop and implement recruitment strategies aligned with job competencies, market trends, and organizational goals.
• Utilize diverse sourcing tools and channels such as LinkedIn, Jobstreet, and partnerships with academic institutions to meet hiring and internship needs.
• Collaborate with stakeholders including hiring and forecast managers to design and manage recruitment projects effectively.
• Conduct market value research and reporting, while ensuring candidate compliance with assessments and background check processes.

• Utilized various sourcing channels (job boards, social media, networking, and referrals) to attract a diverse pool of qualified candidates.
• Developed and implemented effective recruitment strategies to reach potential candidates.
• Reviewed resumes and applications, conducted video interviews, and assessed candidates’ qualifications, skills, and experience.
• Collaborated with offshore clients to evaluate candidates’ skills and cultural fit.
• Maintained accurate and up-to-date candidate records in the applicant tracking system (ATS) or recruitment software.
• Tracked candidate progress throughout the recruitment process, including interview feedback, assessment results, and communication history.

• Conducted end-to-end recruiting processes, including sourcing, screening, coordinating, interviewing, negotiating, and offer acceptance for a portfolio of high-priority requisitions.
• Supported various clients, both technical and non-technical.
• Identified and endorsed pre-selected candidates for interviews with hiring managers and further assessments.
• Attended requisition calls with the client’s Hiring Manager to fully understand job requirements and ensure clear communication to candidates.
• Coordinated with line managers to schedule qualified candidates for interviews.

• Team Leadership and Support:

  • Acted as the team lead, assisting fellow recruitment consultants with their account-related concerns.
  • Formulated and planned effective recruitment strategies to place candidates successfully.

• Recruitment Process:

  • Assisted in end-to-end recruiting processes (sourcing, screening, coordinating, interviewing, negotiating, and offer acceptance) for high-priority requisitions.
  • Supported various clients, both technical and non-technical.
  • Identified and endorsed pre-selected candidates for interviews with hiring managers and further assessments.

• Market Research and Communication:

  • Conducted market research to understand talent availability, competitive compensation packages, and recruitment strategies used by other organizations.
  • Attended requisition calls with client Hiring Managers to fully understand job requirements and ensure clear communication to candidates.
  • Coordinated with line managers to schedule qualified candidates for interviews.

• Tools and Software Proficiency:

  • Administered Applicant Tracking Systems (ATS), updating applicant status accurately and timely.
  • Utilized Boolean key strings and skill-set sourcing techniques.
  • Extensively used MS Office tools (Outlook, Excel, Word), MS Teams, Google Meets, and other web and video conferencing platforms (Viber, Skype).

• Overseeing the HR Department in timekeeping, payroll, recruitment, and employee engagement.
• Handling all HR tasks, including recruitment & selection, learning & development, timekeeping, compensation & benefits, and employee & labor relations.
• Resolving issues related to delivery riders, drivers, and warehouse personnel.

• Orchestrated end-to-end recruitment processes:
  • including candidate screening
  • initial interviews
  • candidate endorsement
  • ATS updates
  • creation of candidate profiles for client submission
• Other admin duties:
  • Resolved issues related to delivery
    • Riders, drivers, and warehouse personnel.

• Assisted our HR Director with various HR tasks.
• Acted as the company’s Technical Recruiter, handling IT, web design, and web development openings.
• Actively participated in and served as the main point person for the company’s Employee Engagement initiatives.

• Handled various HR tasks, including recruitment & selection (both local and expat), learning & development, timekeeping, compensation & benefits, and employee & labor relations.
• Reported directly to our HR Director.
• Managed expat employees’ staff houses and facilitated the processing of their respective visas.
• Coordinated flight bookings for employees and management, along with hotel reservations.

• recruitment & selection
• learning & development
• timekeeping
• compensation & benefits
• employee & labor relations

• Handled various HR tasks, including recruitment & selection, learning & development, timekeeping, compensation & benefits, and employee & labor relations.
• Reported directly to the HR Head/Director.
• Acted as the HR Director’s Executive Assistant.
• Managed four branches of the salon brand, overseeing personnel schedules.
• Responsible for training schedules and creative demos for the salon’s carried brands.
• Filled in as the salon receptionist when the branch manager was unavailable.

And here are the tools you’ve used:

• Job Platforms: LinkedIn, Facebook, Indeed, Monster, Jobstreet
• Sourcing Extensions: Recruit 'Em, Xray Recruit, RecruiterFlow, Boolean, Kendo
• Applicant Tracking Systems (ATS): RecruiterFlow, SmartRecruiters, Podio, Jobvite, Zoho Recruit
• Project Management/Time Tracker Tools: Trello, Asana, ClickUp, Webwork, Clockify, Jibble, Calendly, Worksnaps, MS Bookings
• Communication Apps: Zoom, LINE, Skype, WhatsApp, Viber, Telegram, Slack, MS Teams, Outlook, ChatGPT, Bard, Trumpet

• Monitors leave balances and other timekeeping requirements
• Computes and validates wages, income, and deductions of the Managers
• Processes gross computation of wages through the executive payroll system
• Submits monthly attendance report of Managers for submission to the Compensation and Benefits Department Head
• Assists the Superior in handling payroll / benefits concerns of Managers.
• Prepares managers’ Certificates of Employment, as requested
• Assist in the administration of benefits processing and request of the Managers and Executives
• Maintains personnel files of PJLI and Affiliates managers.
• Encodes data in the HRIS with information regarding officer’s personal data, new assignment, transfer, promotion, regularization, salary adjustment, sanction/infraction, commendation, etc.
• Maintains the payroll system for Executives
• Assist in the generation and creation of internal reporting requirements
• Follows through on employee inquiries, requests and complaints with the proper authorities, if they were not addressed immediately
• Develops, records and files necessary documents used for monitoring action taken
• Receives new manager’s information and requirements, and checks its completeness and validity
• Facilitates routing of Separation Clearance of separated managers to respective work units
• Conducts orientation for on-boarding managers
• Takes over the function of Executive Compensation and Benefits Section, if necessary.

• Handles implementation of Employee Engagement Programs for different segments while ensuring alignment with COE HR.
• Implements program and tools which enables organization to regularly get feedback on organizational climate and health to improve effectiveness.
• Collaborates with the Marketing Department for relevant corporate materials needed for events and announcements.
• Prepares org announcement for new hires and other employee movements
• Releases necessary employee communications
• Design a training feedback form to be distributed after training sessions to ensure continuous improvement in the program
• Prepare, review, and administer pre- and post-assessment to ensure learning of employees
• Determine organizational needs of the company with respect to learning and development
• Facilitate and organize New Employee Orientation, Coaching & mentoring sessions

• Manage the end-to-end recruitment process from requesting proper documentation, job posting to different job portals, sourcing of potential candidates, conducting interviews and coordinating assessment schedules, to extending a job offer to the chosen candidate
• Handle internal applications from regular internal job postings, coordinating interview schedules and assessments to extending feedback regarding the employee’s internal application
• Perform salary analysis with reference to the existing incumbents and / or to employees who hold the same level across the organization to ensure market alignment and competitiveness
• Ensure that manpower requirements are filled-in within the agreed turn-around time (TAT) per job level
• Maintain good relationships and ensure regular calibration with hiring managers to ensure hiring needs are achieved
• Ensure good applicant experience through proper coordination and transparency all throughout the recruitment process
• Offer insightful feedback to candidates to project that the Company’s brand is caring especially to one’s personal and professional development

• Handles all internal or in-house technical training and its related activities for the JGSP Group.
• Selects subject matter expert, arrange schedule and venue, and provides logistics needed for the training.
• Coordinates additional services including technical devices, meals, and refreshments, etc.
• Organizes Orientation Program for new hires.
• Responsible for the maintenance and control of training documents.
• Reviews document (SOP, WIP) as assigned.
• Conducts proper disposal of related documents and records as per the identified retention schedule.
• Reports post evaluation results within one month after training/program completion.
• Addresses concerns and inquiries regarding courses, schedules, and venues.
• Updates technical training database every week.
• Prepares the monthly and weekly performance report of the department to be submitted to the Technical Training Manager.
• Attends planned training/s as per schedule.
• Performs office clerical duties such as organizing office supplies as well as copying and scanning documents.
• Additional responsibilities may be assigned at the sole option of the company.
• Reports directly to the Technical Training Manager.

• Ensures that compensation practices are in compliance with current legislation (pay equity, human rights, etc.)
• Uses various methods & techniques to make databased decisions on direct financial, indirect financial and non-financial compensations.
• Ensures the accurate timekeeping of all the Employees.
• Ensures on-time delivery of all timekeeping data.
• Generates procedures, policies and work instructions for all activities.
• Applies and consistently practices self-management to be effective and efficient in their role.

• Manage end-to-end recruitment of blue collar workers, such as Warehouse assistants
• Conducting interviews and new employee orientation
• Monitor the attendance of the employees
• Address concerns of the employees
• Prepare the weekly payroll and credit the salaries
• Prepare the weekly report for the weekly huddle with team
• Conduct a program seminar to the employees
• Manage the online job platform
• Coordinate with different employers regarding possible partnership (job placement)

• Reconciled all assets held on behalf of ANZ’s clients.
• Investigated and cleared variances/breaks from reconciliations.
• Ensured all breaks were resolved and cleared within a given timeframe.
• Cross-trained on mutual funds and equity processes for leave coverage.
• Stakeholder communications regarding outstanding balance.

• Managed administrative tasks, performed research, data entry
• Contact management, inbox management.
• Scheduling management, booking, and planned travel.

• Sourced, screened, evaluated, and processed applicants based on qualifications.
• Analyzed interview results and verified references.
• Recommended and coordinated interviews with hiring managers.
• Handled phone interviews, arranged candidates for face-to-face interview.
• Builds and maintains a client database
• Handles general data administration and paperwork

• Tasked with administrative duties.
• Client communication and email support.
• Scheduling management.
• Analyzed reports and processed data entry.

• Led customer support operations, overseeing escalations and team coaching.
• Streamlined email response, workflows, improving efficiency and resolution times. 
• Investigated and resolved Shopify, PayPal, and Amazon chargeback cases.
• Recommended, systemized, and streamlined playbook and FAQs.
• Administered quality assurance for tickets handled.
• Handled ReAmaze email support, including refunds, returns, order tracking.
• Shopify management, updated product listing and resolved discrepancy.
• Conducted fraud investigations related to order processing and fulfillment.

• Google Suite (Sheets and Docs)
• Shopify
• ReAmaze (CRM)
• Asana
• Google Drive, Droopbox
• CJ Dropshipping, HSKU, Zendrop
• Shopify, Amazon, PayPal (Chargeback)
• Time Doctor
• Slack

• Managed Shopify operations—product listings, pricing, and inventory.
• Created and managed print on demand (POD) products via Gooten.
• Resolved Shopify issues, fixed product data and inventory discrepancies.
• Coordinated with suppliers and warehouses for fulfillment and shipping.
• Streamlined data entry and performed regular data cleanup.
• Managed product assets, large data sets processing, and data management via Google Drive and Dropbox.
• Updated listings and maintained consistent formatting.
• Researched fashion trends and wrote SEO-friendly titles and descriptions.
• Handled Zendesk email support, including refunds, returns, order tracking.
• Engaged followers on social media (Instagram), replied to comments, and built community.
• Monthly financial report data entry.

• Google Suite (Sheets and Docs)
• Shopify
• Zendesk
• Google Drive, Dropbox
• Gooten (POD) 
• Whiplash
• Harvest (time tracker)
• Slack

• Managed customer inquiries via email, chat, and text.
• Escalation of report to marketplace integrity team.
• Handling account issues, refunds, reviews, and disputes.
• Provided technical support and fraud investigation for seamless user experience

• Google Suite (Sheets and Docs)
• Salesforce
• Trello
• Google Drive, Dropbox
• Upwork (time tracker) 
• Slack

• Managed Shopify product listings, including descriptions, SKU, pricing, and images.
• Resolved Shopify and Klarna chargeback disputes and improved customer dispute resolution.
• Provided Dutch email customer support via Strato, translated via DeepL.
• Handled supplier communication for missing, returned, or modified orders.
• Streamlined data entry processes, FAQs, and email templates.

• Google Suite (Sheets and Docs)
• Shopify
• Strato (CRM)
• Google Drive
• Notion
• RegWiio (Dropshipping tools)
• Klarna (Chargeback)
• Time Doctor (time tracker)

• To conduct pre-employment / psychological exams to applicants, checks the exam and schedule the interview.
• To prepare the Familiarization Training Form of newly hired employees, evaluation and employment contracts of probationary employment.
• To prepare the evaluation form and appointment for regularization of employees who passed the probationary period.
• To request office supplies and other materials needed by the Personnel Department.
• To update 201 files of the employees.
• To prepare the monthly daily time record (DTR) of employees.  
• To review the employees DTR and record of tardiness, post-paid or unpaid leaves, overtime and count number of working days for payroll computation.
• To prepare monthly summary of tardiness and unauthorized absences of employees to determine those who will qualify for the incentive benefit and basis for giving disciplinary action earring employees.
• To prepare monthly report of new employees to SSS, PHIC, HMDF and BIR records.
• To assist the employees to fill up PHIC, HDMF, SSS and BIR forms. 
• To perform other duties as may be required by the management. 

• Verifies attendance, hours worked & pay adjustment of the employees within cut-off
• Prepares & submits attendance deduction, overtime report & other related payroll reports for payroll processing
• Submits employee movements for pay adjustment
• Process Payroll Summary Report every month for locals & foreign employees
• Process Daily, Weekly, and Monthly Payroll Report
• Collects all the Department Schedules
• Collect daily the raw data of their actual logs for monthly report
• Process Monitoring Reports (Leave, tardiness etc.)
• Send memo for tardiness and other related attendance violation
• Maintain the employee 201 files & Employee database in the system
• Assist in administering payroll processing of all employees
• Performs other tasks as assigned by your superior from time to time.

• A timekeeper deals with sensitive documents and generally focuses on recording and reporting information on workers' labor hours and work rates.
• A timekeeper collects and enters numerous sets of data, including workers' names, ages and pay rates, into a computer system.
• A timekeeper also conducts site inspections to ensure all laborers are at their workstations.
• A timekeeper compiles employees' time and production records, reviews timesheets, and timecards for completeness.
• A timekeeper computes total time worked by employees, posts time worked to timesheets and timecards.
• A timekeeper may interview employees to discuss hours worked and pay adjustments to be made.
• A timekeeper plays a role in the implementation of new employee orientation programs.

• Processes weekly timekeeping.
• Send reports (payroll instructions, dataload adjustment and leave balance) to NGA.
• Processes Semi weekly timekeeping.
• Sends reports (payroll instructions, dataload adjustment and leave balance).
• Sends OT report after every cut off (weekly & semis).
• Generates monthly manhours.
• Sends Perfect attendance report quarterly and annually.
• Sends Cola report quarterly and annually to NGA.
• Generates tardiness memo every month for 6 times late.
• Performs other tasks as assigned by your superior from time to time.

• Managing and reviewing filing and office system
• Planning and organizing events
• Attending meetings on your boss’s behalf
• Taking action points and writing minutes
• Delegating works in your boss’s absence
• Arranging appointments
• Devising and maintaining office systems, including data management and filing
• Producing documents, briefing papers, reports, and presentations
• Doing administrative work, logistics, purchasing, and marketing as well

• Preparing documents to put out tenders for contractors
• Project management and supervising and coordinating work of contractors
• Calculating and comparing costs for required goods or services to achieve maximum value for money
• Ensuring the building meets health and safety requirements Communicates directly, and on behalf of the President and CEO, with Board members, donors, Foundation staff, and others, on matters related to CEO's programmatic initiatives Scheduling/Booking for the directors of the company

• Review applications and resumes to determine qualifications and relevance to job requirements Interview candidates to assess their qualifications and fit with company culture
• Helping managers with interviewing techniques to ensure that all candidates are treated fairly
• Reviewing job applications to ensure that they are complete and comply with company guidelines
• Coordinating the hiring process from start to finish, including scheduling interviews, communicating with candidates, and arranging offers of employment Helping to develop and implement hiring strategies that will yield a diverse candidate pool while reducing bias towards specific group

• Conducting a thorough data analysis of clients' information and storage systems.
• Creating or implementing a digital conversion program in line with the client's needs.
• Installing and maintaining data collation software.
• Verifying and extracting data from hardcopy and other digital sources.
• Importing and transferring data to a secure central database.
• Performing regular data integrity and quality audits.
• Creating and submitting data collation reports.
• Troubleshooting information storage issues.
• Training staff on data storage and retrieval processes

• High volume recruitment for Blue Collar Tradesperson's
• End to end recruitment
• Fast paced working environment- Ability to work under pressure, meet deadlines and targets;
• Recruitment across a number of large scale projects
• Effectively communicate with Managers, clients, candidates and stakeholders
• Use of online platforms to source and identify the right candidate
• Ability to headhunt applicants
• Ability to work and assist in the direction of junior team members

• Customer Service Representative (Non Voice) for Australian TELCO account until March 2012
• Amended and Processed customers’ orders that are in Pending or in Provisioning status

• Customer Service Representative for Satellite TV-US account until April 2009 (graveyard shift)
• Assisted customers’ billing, basic technical troubleshooting and account enquiries

• Handled Mathematics subject to Elementary and Secondary students until February 2007
• Handled Filipino subject to Elementary students in School year 2006-‘07

• Processed customers’ requests via email and phone, which are books, looseleaf and online subscriptions.
• Served as the Triage Manager in the team- Customer Support and Technical Support. These are:
  • Emails- customers’ queries/ requests and Internal advisories
  • Voicemails- being done at the start of the shift
  • Letters- customers’ queries/requests and “Return to Sender” documents
  • Faxed documents- customers’ queries/requests and “Return to Sender” documents
     

• Customer Relations Consultant for a Law Publishing - Australian account until April 2013
• Processed customers’ requests via email and phone, which are books, looseleaf and online subscriptions.
• Served as the Triage Manager in the team- Customer Support and Technical Support.
• These are:
  • Emails- customers’ queries/ requests and Internal advisories
  • Voicemails- being done at the start of the shift
  • Letters- customers’ queries/requests and “Return to Sender” documents
  • Faxed documents- customers’ queries/requests and “Return to Sender” documents

• Serving as Customer Service Representative for US mortgage account – financial account (graveyard shift)
• Handled customers’ queries for ESCROW accounts.

• Served as teacher to Chinese kids in Primary Level
• Served as teacher to Chinese adults for Business English
• Used Skype, Gmail, WeChat as communicator
• Module in PDF files for kids provided by the Client
• Business English was taught through own resources

• Handled non voice task for screening leads
• Did monthly Marketing Analysis with Excel (website and formula provided by the client)
• Handled non voice task for Social Media Marketing using BUFFER, LinkedIn and Biggerpockets
• Cold calling leads (FSBO, Expired Listings, PROBATES)
• Researching leads for Cash Buyers list
• Using SKYPE and Gmail as communicator
• Trainer for newly hired employees
• property manager a client using Airbnb/Booking.com
• Human Resources Admin assistant Tasks
• Lead generation of applicants using LinkedIn, GEM, ContactOut and Sales Navigator
• Managing agents by doing Triage using Google apps, ASANA, Skype Chat and Messenger
• Appointment setting of applicants (Voice and non voice)

• Responsible for attracting qualified candidates, screening resumes, conducting interviews and selecting suitable candidates for open positions within the organization.
• Oversee the onboarding process for new hires, ensuring they receive necessary training, complete required paperwork and feel welcomed and supported in their new roles.
• Administer employee compensation and benefits programs, including salary administration, health insurance and other employee benefits.
• Coordinate training sessions, professional growth and development.
• Maintain employee records, including employment contracts, performance evaluations and other relevant documents, ensuring confidentiality and compliance with data protection regulations

• Developed and implemented recruitment strategies
• Posting job openings on social media platforms
• Reviewing and screening resumes and applications
• Conducting Phone and In-person interviews
• Plan, organize and coordinate recruitment, selection and hiring processes.
• Maintain accurate personnel records and ensure confidentiality and security of sensitive data
• Conduct employee onboarding and orientation programs to facilitate smooth integration into the organization

• Tutored Chinese students the English language.
• Helped improve students' grammar, pronunciation, and vocabulary.

• Accounts specialist of Aussies telecommunication services.
• Attended customer's billing dispute and provided necessary resolution.
• Explained Billing inquiries.
• Processed customers' request on changing account information.

• Attended customer's billing dispute and provided necessary resolution.
• Explained Billing inquiries.
• Processed customers' request on changing account information.

• Managed corporate accounts by providing them prospective clients through business directories and client referrals.
• Answering and making calls, creating and responding to emails and helped customers find what they want by creating solutions and ensure a smooth sales process.

• customers' concerns from the status of their orders, placing and changing orders, product inquiries to cancellation of orders.
• Due to my previous experience I was assigned to conduct interviews as well with applicants that are hoping to be part of the company.

• As a Senior Recruiter, I am directly responsible for the delivery of offshore-based recruitment services to our client in the US (Healthcare organizations mostly).
• I am covering different tasks in the areas of active and passive sourcing, pre-assessment, candidate and employer scheduling as well as ongoing candidate engagement just to name a few.

• As a VA for a travel company in Hawaii I am responsible for taking in calls and making reservations for excursions that we have.
• I attend to customers and interact with them via phone, email or chat. I am directly responsible in responding to inquiries about our products and services.
• Some of my responsibilities also include, but are not limited to, gather and update customer's info and handle admin tasks (check employees timesheet and send pay slips to employees).

• Researched, calmed and rapidly resolved client conflicts to prevent loss of customers.
• Customer Assistance. 
• Worked with company systems such as Live Support and diligently completed all assigned tasks, Working overtime as needed.
• Exceeded corporate target for customer satisfaction for 9 months in a row.
• Managed call flow with up to 8 calls in queue per minute.
• Promoted to Late-Stage Collections after 2 months of employment.
• Handling a high influx of in-bound calls pertaining to the reconciliation and collection of delinquent accounts, either directly or through appropriate channels including Payment Inquiry and Reconciliation & Control units.
• Provide thorough support and problem resolution for customers.
• Maintain composure and patience in face of difficult customer situations.
• Build and maintain successful relationships with service providers, dealers, and consumers.
• Preventing impending loss and increasing profitability through negotiation and enforcement of scheduled collection campaigns, consistently achieving a 70% recovery rate of billing cycle.
• Ranked within the top 10% of First Card Services' agents assigned to 30-day collection activity.
• Accessed documented procedures tools and manuals to provide support on company supplied hardware and equipment.

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software via app.
• Speaking to customers to quickly get to the root of their problem.
• Talking customers through a series of actions to resolve a problem.
• Following up with Senior Support to ensure the problem is resolved.
• Providing support in the form of procedural documentation.

• Rank 7 – Callable – Highest Collected Dollar - IQOR Philippines - November 2015

• Handle inbound calls covering a range of customer transactions and inquiries such as payments moving of gas and light connections, general enquiries, credits and hardships.
• Monitors delinquent accounts and implements collection procedures, determine needed revenue to originate restoration of service.
• Offer payment arrangements, one-time payments, or hardship program if needed.
• Obtains required information from credit organizations, banks and loan associations for new customer applications and/or delinquent accounts.
• Making sure to attain the highest customer service team rating (as determined by external auditors) earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
• Transfer to the relevant department if enquiries are beyond scope.
• Sends follow-up letters and accepts payment on certain accounts.
• Reviews and makes recommendations regarding bad debt or write-offs.
• Re-bills companies or individuals when appropriate.
• Transfer to the relevant department if enquiries are beyond scope.
• Sends follow-up letters and accepts payment on certain accounts.
• Reviews and makes recommendations regarding bad debt or write-offs.

• Highest Quality rate and Dollars Collected Tata Consultancy Services – November 2017

• Managing both Inbound and outbound calls making sure to achieve required daily call target.
• Perform all collection activity in accordance with company and Federal regulations that facilitates the maintenance of acceptable delinquency percentages.
• Offer flexible payment arrangement, installment plan or financial hardship assistance if needed.
• Review all Invoice and unpaid monies from our MYOB and arrange a follow up call to collect the payment.
• Assist Accounts Receivable team by Reviewing and managing accounts that are close to default, sending settlement letters to owners and reach out to the right department if needed.
• Mandatory skip tracing only if customers are not responding.
• Follow company policies and procedures in conjunction with collection tactics and practices.
• Making sure to hit all performance benchmarks in all areas such as QA, Collection rate, Handling time.
• Helping other departments if needed such as Accounts receivables, Lending loan processing, Contracts, Hardship if needed.
• Obtains required information from credit organizations, banks and loan associations for new customer applications and/or delinquent accounts.
• Making sure to attain the highest customer service team rating (as determined by external auditors) earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
• Transfer owner to resolution team when needed.

• Rank 1 Outbound Highest Collection rate Wyndham Destinations – from September 2020 to November 2020
• Rank 1 Inbound Highest Collection Rate Wyndham Destinations – from September 2019 to March 2020

• Data entry, Customer service, accounting duties.
• Provide excellent customer service to all the students, including the handling of phone inquiries from prospective students, while managing email inquiries, companies, and all general public training inquiries are dealt with within specified timeframes.
• Monitor the trainer’s consultation with industry to ensure the continued relevance of programs and oversee the management of the Student Management System and the Learning Management System.
• Proofread all requirements submitted to ensure accuracy.
• Extract all invoices through HubSpot, making sure to follow up on all outstanding invoices after their due, claiming incentives linked to funded training programs, and forward copies of receipts.
• Booking or re-scheduling active class sessions, making a follow-up call for all the students who missed their classes. Forwarding venue information when required.
• Assist the management on project development from concept to delivery through the Asana project management tool.
• Conduct data capture and reporting activities as directed.
• Making sure reports are submitted on time, conducting data capture and reporting activities as directed by the Manager or the CEO.
• Any other tasks assigned which may be reasonably requested from time to time contribute to the success of the organization.
• Assist the Executive of the CEO on her task if required.

• Provide general administrative activities to the organization.
• Sorting Requirements for each candidate.
• Data entry.
• Payroll
• Assisting in the management of communications.
• Managing Email responses.
• Managing Voice mails.
• Trade Referencing.
• ASIC Verifications.
• Verification of Australian Business Numbers.
• Invoicing.
• Assisting with travel arrangements.

• Identifying future hiring needs and developing job descriptions and specifications.
• Collaborating with the team to obtain Job Orders for each client.
• Attracting suitable candidates through databases, online employment forums, social media, etc.
• Conducting interviews and sorting through applicants to fill open positions.
• Assessing applicants' knowledge, skills, and experience to best suit open positions.
• Inductions procedures for new hires.
• Resume Formatting.
• Candidate Referencing.
• Mobilization of candidates.
• Weekly Quality check of Internal Audit.
• Providing recruitment reports to team managers.

• Invoice Management.
• Updating accounts payable.
• Assisting in balancing sheets and income statements.
• Assisting with reviewing income and expenses.
• Timesheet Management.

• Provide excellent customer service to all the students, including the handling of phone enquiries from prospective students, while managing email enquiries, companies, and all general public training enquiries are dealt with within specified timeframes.
• Monitor trainer's consultation with industry to ensure continued relevance of programs and oversee the management of Student Management System and the Learning Management System.
• Proofread all requirements submitted by students to ensure accurate documents.
• Extract all invoice through HubSpot, making sure to follow up all outstanding invoices after their due, claiming of incentives linked to funded training programs and forward copies of receipts if needed.
• Booking or re-scheduling active class session, making a follow up call for all the students who missed their classes. Forwarding venue information when required.
• Assist the management on project development from concept to delivery through Asana project management tool.
• Conduct data capture and reporting activities as directed.
• Making sure reports are submitted on time, Conduct data capture and reporting activities as directed by the Manager or the CEO.
• Any other tasks assigned which may be reasonably requested from time to time, which contribute to the success of the organization.
• Assist the Executive of the CEO on her task if required.

• Managing both Inbound and outbound calls making sure to achieve required daily call target.
• Perform all collection activity in accordance with company and Federal regulations that facilitates the maintenance of acceptable delinquency percentages.
• Offer flexible payment arrangement, installment plan or financial hardship assistance if needed.
• Review all Invoice and unpaid monies from our MYOB and arrange a follow up call to collect the payment.
• Assist Accounts Receivable team by Reviewing and managing accounts that are close to default sending settlement letters owners and reach out to the right department if needed.
• Mandatory skip tracing only if customers are not responding.
• Follow company policies and procedures in conjunction with collection tactics and practices.
• Making sure to hit all performance benchmarks in all areas such as QA, Collection rate, Handling time etc,
• Helping other departments if needed such as Accounts receivables, Lending loan processing, Contracts, Hardship if needed.

• Maintained accurate department customer records.
• Tracking and submission of employee timesheets for payroll processing.
• Respond to sensitive inquiries and complaints.
• Coordinate with the right department to ensure that service provided is excellent.
• Provided secretarial and office management support to upper management.
• Paper works preparation and send requests to relevant department.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.

• Recovery and collections
• Email Management (Send emails to clients, debtors, assessors, repairers)
• Assist queries from clients, insured, debtors, assessors, repairers
• Inbound and Outbound calls to customers, insured, debtors, assessors, repairers
• Claims liability review for recovery and identify best actions to be taken
• Paperworks preparation and send requests to solicitors for issuance of legal proceedings against debtors.

• Create placements, update client card and candidate card using client's existing system.
• Complete candidate confirmations for client rosters.
• Complete candidates' availability check in preparation for consultants to do the roster.
• Complete tasks and email requirements in a timely manner.
• Generating weekly/daily rosters via excel sheets and uploading them into company rostering system.
• Responding to roster inquiries from relevant staff. Inbound and outbound calls from clients.
• Contact with client to ensure service requirements are met.
• Assisting with general administrative duties to support staff.
• Assisting with management of timesheets for staff.
• Contacting available staff for work.