Running a business requires meeting the needs of your customers.
You need to offer products and services that your target market wants. It also involves providing constant customer service to maintain brand loyalty.
To do this, you need excellent customer support. While some prefer to have an inhouse team, most companies outsource. They delegate customer service to professionals such as a virtual receptionist.
Curious about how this works? Let’s take a look.
What Is a Virtual Receptionist?
A virtual receptionist (VR) is a trained professional who remotely provides receptionist services to businesses.
Instead of working onsite, they use different communication channels such as emails, calls, and video calls to perform their functions.
However, distance doesn’t stop VRs from handling tasks similar to their onsite counterparts. They still answer phone calls, take messages, and schedule appointments, among others.
In some instances, you can also rely on them to perform administrative tasks such as managing calendars, processing paperwork, and data entry.
How Can Virtual Receptionists Improve Customer Service?
Virtual receptionists can enhance customer service in 7 ways:
1. They Are Available 24/7.
Clients don’t stop calling after 6pm. Neither do they refrain from reaching out during weekends or holidays.
This means that you also need to be available 24/7 to cater to customers’ needs and grow your business. The best way to do this is to delegate customer service tasks to a virtual receptionist.
Given the 12-hour time difference, Filipino VRs can handle calls and inquiries round-the-clock, allowing customers to reach your business any time, even outside regular hours.
2. They Personalize Interactions.
According to studies, people still prefer to talk to a real person whenever they have urgent concerns. While chatbots can be beneficial, human connections are still ideal.
Virtual human receptionists are better equipped to address more specific concerns than chatbots. This allows them to connect better with different customers, especially when it comes to urgent issues.
3. They Are Experienced Professionals.
Most virtual receptionists are professionals with years of experience in customer service. For instance, Filipino VRs are known for their excellent English proficiency and quality output.
They display a high degree of professionalism and courtesy, ensuring every customer interaction reflects positively on your brand.
4. They Are Multilingual.
A lot of virtual receptionists, especially those from other countries, know two or more languages. This can be advantageous for a company that serves a global customer base.
By offering multilingual support, you promote effective communication and appeal to customers of different linguistic backgrounds.
5. They Free Up Resources.
A virtual receptionist can provide basic information about your products, services, and business operations.
By delegating this task, you can free up your inhouse staff from repetitive inquiries. They would thus have more time to focus on more complex tasks.
Conversely, a VR can focus solely on entertaining customers, especially if you’re in a customer service-oriented business such as a hotel, restaurant, and retail store, among others.
Find out how a virtual receptionist can improve your customer service. Call Remote Staff today or request a call back now.
Syrine is studying law while working as a content writer. When she’s not writing or studying, she engages in tutoring, events planning, and social media browsing. In 2021, she published her book, Stellar Thoughts.
