A lot of people admire entrepreneurs, especially when their businesses take off. However, behind their success are plenty of early mornings and long nights.
The daily life of a business owner is anything but predictable. Your responsibilities can vary greatly depending on the nature and size of your business.
While many start-up founders have to multitask at the beginning, this is no longer sustainable once your business starts growing. Hence, many business owners turn to a virtual receptionist for assistance.
What’s a Virtual Receptionist?
A virtual receptionist provides remote assistance for a company’s various administrative tasks.
Unlike an admin assistant who assists in the day-to-day operations, a virtual receptionist primarily focuses on phone calls and customer interactions therein.
Their role is similar to their office-based counterparts, however, virtual receptionists can support your business even from miles away.
What Virtual Receptionist Services Can You Outsource?
Here are five of the most common virtual receptionist services:
Answering Phones
Virtual receptionists can receive calls on your behalf.
They answer frequently-asked questions and if needed, direct callers to the appropriate person or department.
On top of that, a virtual receptionist can screen unwanted calls, among others.
Appointment Scheduling
Aside from taking calls, a virtual receptionist also manages calendars and schedules appointments for you.
They can also provide the same services to various company personnel. Either way, you don’t have to stress out over checking calendars and appointments.
Message Taking
A virtual receptionist can receive and deliver messages to different individuals or departments.
Since there’s a specific person responsible for taking calls, important messages won’t fall through the cracks.
Customer Service
You can also rely on your virtual receptionist to provide basic information about your products or services in case potential clients come calling.
In addition, they can also handle simple requests such as providing the contact details of your different departments.
Other Tasks
A virtual receptionist can also perform other tasks such as managing emails, processing orders, and other administrative duties.
Things to Consider When Hiring a Virtual Receptionist
It’s important to hire the right virtual receptionist. Here’s how:
- Find the Right Provider. Look for a reputable outsourcing provider who can match you with experienced and well-trained virtual receptionists. For instance, Remote Staff has a roster of pre-qualified virtual receptionists with relevant experience.
- Be Clear. Define your specific needs and list down the tasks you need assistance with.
- Good Communication. Choose a virtual receptionist whom you can communicate with effortlessly; ideally someone fluent in written and verbal communication.
With the right virtual receptionist on your team, you can make sure that important messages are getting through.
For the last 16 years and counting, Remote Staff has been helping business owners like you find the right remote workers, including virtual receptionists.
Thus, if you’re looking for the right virtual receptionist – without the hassles of hiring and onboarding, we’ve got you covered! Call us today or request a call back so we can get started.
Syrine is studying law while working as a content writer. When she’s not writing or studying, she engages in tutoring, events planning, and social media browsing. In 2021, she published her book, Stellar Thoughts.
